Our Service Offerings
TideMaster provides comprehensive service solutions to support you throughout your equipment lifecycle
Pre-sales Consultation Services
Our experienced consultants will help you select the perfect equipment that matches your specific needs and requirements.
- Needs assessment and analysis
- Product recommendations
- Custom solution design
- Budget planning and ROI calculation
- Site visit and evaluation
Installation & Setup Services
Professional installation and configuration of all TideMaster equipment and software.
- Site preparation guidance
- Professional equipment installation
- System configuration and setup
- Initial calibration and testing
- Operator training and handover
Maintenance & Repair Services
Regular maintenance and repair services to ensure optimal performance and extend equipment lifespan.
- Preventive maintenance plans
- Emergency repair services
- System diagnostics and troubleshooting
- Regular calibration services
- Performance optimization
Spare Parts Services
Quick access to genuine TideMaster parts to minimize downtime and ensure optimal equipment performance.
- Genuine manufacturer parts
- Fast worldwide shipping
- Technical documentation and installation guidance
- Parts inventory management
- Critical spares recommendations
๐ Customer Support Center
At TideMaster, we're committed to providing exceptional support throughout your equipment's lifecycle
Technical Support
Our technical team is ready to assist with any operational issues
Phone: +971 52 872 4455
Email: support@navieryacht.com
Documentation
Access user manuals, technical documentation, and guides
Product Manuals Technical Documents Installation GuidesTraining Resources
Enhance your knowledge with our training materials
Video Tutorials Webinar Schedule Training Coursesโ Frequently Asked Questions
We prioritize emergency service requests and typically respond within 4-24 hours depending on your location and support plan. Premium support customers receive priority response within 4 hours.
We recommend quarterly maintenance checks for systems in harsh environments and bi-annual checks for standard installations. Annual calibration is recommended for all systems to ensure measurement accuracy.
Yes, our advanced systems support remote diagnostics, allowing our technicians to troubleshoot many issues without requiring an on-site visit, saving you time and reducing downtime.
Installation time varies by system complexity. Basic systems can be installed and configured in 1-2 days, while more complex networks may require 3-5 days. We'll provide a specific timeline during your consultation.
Yes, you can order genuine spare parts directly from us. We maintain extensive inventory of common parts to ensure quick delivery. For specialized components, lead times may vary, but we prioritize parts orders to minimize your downtime.
Yes, we offer comprehensive operator training as part of our installation package. Additional training sessions can be arranged on-site or through our online training platform. We also provide refresher courses and advanced training for experienced operators.
Ready to Get Started?
Contact our service team to discuss your support needs or schedule a service appointment.